Delete your Euroly account
You can close your account and request deletion of your personal data at any time. Here's exactly how it works, and what we keep.
Delete from the app
In the app, go to your profile, then Settings, and tap "Close account".
We explain what closing means and what data we must keep for legal reasons.
Resolve anything that blocks closure — balance, active cards, scheduled payments.
Give final confirmation. We start the closure and deletion process straight away.
No longer have the app?
If you can't access the app, you can still request account closure and data deletion by email. We'll verify your identity before acting on the request to protect your account.
Request deletion by emailWhat's deleted, and what we must keep
- Your profile and contact details
- App preferences and trusted-device data
- Marketing preferences and optional analytics data
- Support chat content not tied to a legal record
- Identity verification (KYC) records
- Transaction history required for AML/CTF
- Records needed for tax, legal or regulatory obligations
- Anything under an active legal or fraud investigation
Anti-money-laundering law requires us to retain identity (KYC) records and transaction history for approximately five years after your relationship with us ends, even after closure. [retention period to confirm per regulator]
Before you can close
We'll ask you to resolve these first — the app shows the same checklist: