We're here around the clock
The fastest way to reach us is through in-app chat. If you can't log in — for example your account is locked or your device is lost — use the options below.
In-app chat
Message our support team any time from inside the app — the quickest way to get help.
Email us
Prefer email? Write to us and we'll get back to you as soon as we can.
Report a problem
Report a suspicious transaction or an issue with a payment straight from the app.
Lost or stolen card, or account compromised?
Freeze your card instantly in the app, then report it here. If you think your account is compromised, block access straight away — this line is available 24/7.
How we'll never contact you
Euroly will never ask for your passcode, one-time codes, or card PIN — by phone, email or message. We will never ask you to move money to a "safe account". If someone does, it's a scam; end the contact and report it through the app.